The Problem
Managing 90+ separate workspace email accounts for a customer support and IT company quickly became unfeasible for human operators. Staff spent hours manually reading, classifying, and routing incoming messages.
The Architecture
We wired an automated intake service that polls workspace mailboxes, extracts attachments, runs rule-based classification with AI summarization, and automatically drafts high-confidence responses for review.
The Results
- Inbox sorting time dropped by 80%.
- Critical priority queries get routed within seconds.
- Operational fatigue was drastically reduced.